Open banking is a new secure industry standard allowing Tiller to offer faster and more reliable bank data feeds from your institutions to your spreadsheets. You can read more about open banking on our website.
We're partnered with Yodlee who works directly with the financial institution to enable access to an open banking connection.
Which sites are open banking sites?
Most of the large banks like Chase, Capital One, Bank of America and others are enabled for open banking. Many of website infrastructure platforms that smaller institutions use for their banking websites are also building and enabling open banking connections. When these platforms enable their open banking connections all the smaller banks they serve immediately get the benefit. Currently there are several hundred institutions that have been enabled for open banking.
The full list of open banking institutions is available here. This list is manually updated about once per quarter or when new larger open banking sites are enabled.
How do I know when or if my institution is transitioning to open banking?
Our data provider Yodlee will send us a notification if they are enabling a larger institution for open banking that has hundreds or thousands of customers connected in our system so we can proactively communicate and let our customers know the update connection steps below are required. However, we do not receive notifications for the smaller institutions where we have less customers and these can just happen in the background.
For these smaller institutions you may notice a "Fix" button appears on the Tiller Console because you need to authorize the new connection.
A list of active or recent institution migrations for larger institutions and the affected sites can be found here. Sites on this list are in an active or recent migration period where the update connection steps below should be followed before the migration end date in order to continue receiving data from the institution. If the connection is not updated before the migration end date data will stop flowing in for the institution on the end date until the connection is updated.
Why do I have to update?
The update process is establishing a one time direct connection between Tiller, our data provider (Yodlee) and your bank. You enter your credentials and any security codes or answers as part of the update process, but you are authenticating directly at the bank's site. You'll also authorize Tiller to access your transactions and balances. You can revoke this access at any time at the bank's site directly.
How to update the connection
Visit the Console at https://my.tillerhq.com/
Click "Connection > Edit credentials" next to the open banking enabled institution under the Connected Account Summary
Follow the prompts to "update" your connection.
Usually during the update process you're asked to...
Log in to the institution using your username and password - this is a direct login to the banking website. Your credentials are not being used or stored by our data provider. Note: This may also require you to enter a two factor authentication code.
Choose which accounts you'd like to share access to for updating your spreadsheet. Tip: If you have shared access for accounts that are associated with a separate login for the same institution we recommend not connecting these via this update process, but feel free to add that second login.
Give consent that Tiller can pull data for these accounts. Note: Your consent may expire for some institutions after a period of time and you'll be required to complete the above update steps again to re-establish the connection. Usually this is about 90 days, but it can vary by institution.
Open Banking Troubleshooting
Error during the update process
If you get partway through the update process, you can try these steps
Try again later (we've found these errors are intermittent)
If you have accounts that are shared with/originating from another login at the same institution, try unchecking those accounts during the authorization/consent process.
If you're using a VPN, try logging off and then try in Tiller again. Whitelisting the site within your VPN settings may be an option, but we've definitely seen success with customers who simply log off the VPN completely.
Try using a different browser. We recommend Chrome for the best experience, but if you're seeing it Chrome, try again in Firefox or Safari. We've seen cases where Edge and Brave browsers don't work well with getting these sides connected.
Try using a Google Chrome incognito browser session.
Disable all extensions and plugins including privacy shields, cookie blockers, ad blockers, and pop up blockers you have enabled in your browser. We recommend turning off all of them and then try logging in. If the login is successful, turn them on one by one to figure out which one is causing the issue.
The Privacy Badger browser extension will prevent you from being able to link an open banking account. You will need to disable it to connect an open banking account.
Make sure Tiller is added to any privacy shield settings you might have turned on at the browser and computer level.
Be sure you have enabled 3rd party cookies for Tiller.
Double check that your network configuration (e.g., Pi-hole) or advanced security settings allow you to access Tiller.
Try changing your password directly at the bank site and then try again in Tiller
If none of the above work, reach out to our team for help via the chat tool.
Missing an account from the consent screen
If you have read-only access to accounts owned by a different login at the same institution you'll need to have that person connect their accounts to Tiller. Read-only accounts are not available for the open banking connections.
If you're missing an account from the consent screen that is not a read only account, and you are the account holder, reach out to our support team via chat and share the following screenshots
The missing account as it appears in the list when you log in directly to the bank's website
The consent screen (The Tiller Console > Account Summary > Edit/add screen with the check boxes to select accounts you want to pull data from) where the account is missing
Invalid Request error
If you see an error that just looks like "code" (example below) in the pop up window when you're trying to connect an open banking account try the steps below to clear out cookies for Tiller and the institution.
{"error": "invalid_request","error_description": "Validation error"}
If you're using Google Chrome you can use the steps below. If you're using another browser you should be able to get instructions on how to delete cookies by searching that browser's help documentation.
Open Settings for Google Chrome
Choose Privacy and security from the left menu
Choose Cookies and other site data
Choose See all site data and permissions (about halfway down the page)
Search for Tiller in the upper right of the page
Delete the Tiller cookie
Repeat for the specific institution you're trying to connect to delete its cookies
Quite and restart Google Chrome
Log in at https://my.tillerhq.com and try connecting the institution again
