The Account does not show in the Connected Account Summary
If you don't see the account listed in the Account Summary on the Tiller Console send us a message during our office hours (Monday - Friday, 8AM ET - 3PM ET) using the chat tool in the lower right corner of the Console at https://my.tillerhq.com and choose "Issue with my bank data" then file a ticket when prompted. We'll follow up with you to get the last four digits of the missing account.
ℹ️ Please be aware we do not support data feeds from insurance, rewards, or utility account types and generally replacement & multi-user credit cards are actually associated with the same account and won't be listed separately.
The account does show in the Connected Account Summary
If the account is listed in your Account Summary it's connected to Tiller so please double check that it is linked to a sheet.
Scroll up to the list of sheets in your Console
Click on the sheet name where you're expecting to see the data for this account
Make sure there is a checked box next to the account.
If you check a box here, open the spreadsheet and make sure you click "Fill Available Updates" in the Tiller Money Feeds add-on or add-in
The account is linked to my sheet, but I still don't see the data
If after linking the account to the sheet and clicking the "Fill Available Updates" button you still do not see data for the account in the Transactions sheet and the account does not appear on the Balances (default in Foundation Template) or Balance History (hidden by default in Foundation Template), there might be a connection issue.
To get help, send us a message during our office hours (Monday - Friday, 8AM ET - 3PM ET) using the chat tool in the lower right corner of the Console at https://my.tillerhq.com and choose "Issue with my bank data" then file a ticket when prompted.