The Tiller Customer Success team strives to make sure you get your questions answered and issues resolved as quickly as possible.
Your fastest time to resolution for how-to and template related questions is to search our help center.
For account disconnects or feed issues you can reach support by emailing email@example.com or by using the chat window on the Tiller Console.
Our Support Hours
Monday - Friday: 6AM PST - 3PM PST
Saturday & Sunday: response hours vary.
Why only chat/email support?
We do not offer 24/7 live support at this time, and we can only offer support via email and chat because we are a very small team and can provide the best quality support most efficiently using these methods.
Will someone respond immediately?
Availability during our support hours means someone is available and monitoring, but conversations are typically replied to on a first come first serve basis, and there can be a few hour delay before you receive a response.
Because we're a small support team (see below) we hope to have some free time on weekends to enjoy life so our response times on weekends will be slower and the hours will vary.
What about time to resolution?
We operate on a queue based system. We do our best to resolve your issue with our first response. The more detail you can provide in your original inquiry the more likely that will be the case.
After our first response your ticket goes into our queue and it can take a few days for us to follow up and fully resolve your issue or answer additional questions.
Please search the help center for the fastest resolution.
Account disconnection and feed issues that require us to contact our data provider, Yodlee, can take longer to resolve.
Read more about account errors, disconnects, and feed issues and what to do here.
Our primary customer success specialists are:
Heather Phillips (Customer Success lead - part time support)
Krista Smith (Full time customer success specialist)
Janelle Delfino (Part time customer success specialist)
Tom Holman (Part time customer success specialist)
Self Service Support
There are 100s of articles on our Help Center so if you have a question, more than likely the answer is already on the help center. If you write in, and find you're not getting a reply quickly enough, try searching for your answer on the help center.