If you're canceling your subscription within 60 days of when your trial ended, and you've already been charged for our service, but would like a refund, you can request a refund by emailing firstname.lastname@example.org.
These messages make it to a special inbox automatically and our billing team handles the rest. It may take us a few days to process and send you a confirmation message. We appreciate your patience.
Refunds are not automatically processed if you cancel within the 60 day money back guarantee period. It usually takes 5-10 business days before you see the credit appear in your account.
NOTE: If you closed the account associated with the charge please let our team know in the refund request as those need to be processed in a special way.