Your financial transactions and balances make it into your spreadsheet in two steps:

The refresh step is dependent on our 3rd party data aggregation partner, Yodlee. We partner with Yodlee because they are the trusted industry leader in bank data aggregation.

It's likely that Tiller, with the help of Yodlee, can automatically refresh many of your institutions each day.

Once Yodlee has refreshed your account and we have pulled the data from their systems it is available in our database for filling into your sheet.

However, not all accounts are eligible for automatic refreshes and may require your intervention in order for us to pull the data. Read more below.

The fill step is dependent on you. You must click the "Fill" button in order for the data to make it into your spreadsheet.

Tiller can only pull in cleared transaction data.

It can take 2-3 days for some transactions to clear at your institution before they are available. Credit card transactions usually take longer to clear.

Some accounts refresh less frequently

Tiller may refresh your loan, mortgages, and insurance accounts (and other low frequency accounts) less frequently. Some loans are known to refresh only twice a month.

With many institutions, Tiller can refresh your bank, card, and investment account data about once a day without your intervention and the refreshes are automatic. The logins for these institutions typically don’t have an added layer of security, use open banking, or our data provider was able to successfully learn the answers to your security questions.

In some cases you may still receive a two factor authentication code when Tiller is automatically refreshing your account. You can check the Account Summary and hover over the Last Refresh time to see if the date/time corresponds to the text message or email you received.

Accounts where you have or are expected to have multi-factor authentication (MFA) turned on will likely require your regular intervention on the Tiller Console https://sheets.tillerhq.com/auth/login to refresh the data. 

Some accounts require a manual refresh even if you do not have multi-factor authentication (MFA) enabled because our data provider has disabled the automatic refresh at the request or requirement of the bank.

While 95% of the institutions we support offer automatic refreshes, the eligibility is dependent on your individual account.

The auto refresh status can change over time meaning that it might be disabled temporarily if the banking website is experiencing a lot of traffic or technical difficulties and then re-enabled in the future when the site health is more stable.

We definitely aspire to automate the fills at some point in the future, but this is a big and complex technical lift for us and not a feature we are able to provide at this time. Thanks for your understanding. On the bright side, if you understand the value of using a spreadsheet to manage your money, you know that the extra click is well worth the time saved not having to deal with multiple CSV downloads.

Any accounts that have a blue refresh button and a last refresh timestamp of greater than 36 hours ago most likely require your intervention (possibly every day or every few days) to re-authorize and pull data. This is likely because:

Once you re-authenticate your accounts from the Tiller Console the account should refresh (you’ll see the gathering your data screen) and upon successful refresh on that page your data is then available for you to fill into your spreadsheets. 

If your account doesn't refresh automatically within 36 hours of the last successful refresh and you don't have two factor authentication (2FA) turned on the auto refresh is likely disabled.

Multi-factor authentication (MFA) is an added layer of security for accessing your accounts. Often it's simply security questions like “what is your mother’s maiden name?” It could also be two-factor authentication (2FA), which requires a security code sent from your bank to your email or your phone. Multi-factor authentication is great and it keeps your accounts safe. 

The access token or session our data provider makes with the bank may last a day or it may only last a few minutes, but expect the account to disconnect. The access window has expired for that specific code or session. (e.g. when you’re logged in directly to the bank’s website after a minute or so of inactivity the bank site will log you out automatically). The exact timing of the disconnect varies by institution.

Please review our troubleshooting guide for missing transactions to walk through a few steps before reaching out to our team.

Sometimes Yodlee has a global outage with a specific institution (check the Institution Alert Dashboard for recent outages and resolution ETAs). Technical errors are not uncommon, but typically resolve on their own in a few days.

If you get a "Request Timeout" error after several moments of it "gathering data" try these workaround steps