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Tiller Console FAQ & Troubleshooting for Authentication Issues
Tiller Console FAQ & Troubleshooting for Authentication Issues

FAQ and guide to troubleshooting sign in and access issues.

Heather Phillips avatar
Written by Heather Phillips
Updated over a week ago

I get a "Connection issue" error when I try to sign in to the Console

After logging in to the Console at you're presented with an error indicating there is a connection issue.

To fix:

  1. If you're using a VPN, try logging off and then try logging into Tiller again. Whitelisting the site within your VPN settings may be an option, but we've definitely seen success with customers who simply log off the VPN completely.

  2. Try using a different browser. We recommend Chrome for the best experience, but if you're seeing it Chrome, try again in Firefox, Safari, or another browser.

If an incognito browser session works for you, it's likely a browser or network configuration issue and you should try the following to resume using Tiller without incognito:

  • In the upper right hand corner expand the drop down menu to log out then log back in at

  • Try turning off any ad blocker, privacy, or pop-up blockers (e.g. Privacy Badger) in your browser.

  • Make sure Tiller is added to any privacy shield settings you might have turned on (e.g. Disabled sites in Privacy Badger options).

  • Be sure you have enabled 3rd party cookies for Tiller.

  • Double check that your network configuration (e.g., Pi-hole) or advanced security settings allow you to access Tiller.

  • Clear your browser's data including cookies, history, and cached content.

If none of the above helps, start a new conversation with our support team using the chat tool in the lower right corner of this page and choose "Something else."

Logging out of Tiller

To log out of Tiller, navigate to the drop down menu in the upper right corner of the Tiller Console and click the “Logout” button. If you don’t manually logout using this button, Tiller will automatically log you out of your Tiller account after several days of inactivity.

Can I hide my account balances from the Tiller Console?

Yes, you can toggle the account balances off in the Settings area of the Console by clicking your profile icon in the upper right of the Console.

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