What should I do about account errors or disconnections?

Learn how to troubleshoot account errors and disconnects.

Heather Phillips avatar
Written by Heather Phillips
Updated over a week ago

I see a "loading" message when I try to add, edit, or refresh an account

Close the window where you see the "loading" message by clicking outside of it to return to the Console.

  1. Try again in a few minutes. Sometimes if you just refreshed or added another account there are processes still running in the background that may need to finish.

  2. Make sure you have enabled 3rd party cookies for Tiller in your browser, then refresh the page. Click here to read more.

  3. Try a private (incognito) browser session.

  4. Try a different browser. We recommend Google Chrome with 3rd party cookies enabled for Tiller.

  5. Make sure you're trying from a laptop/computer browser rather than your mobile phone.

If none of the above address the "loading" message when you try to add an account, edit the credentials, or refresh an account reach out to us via chat for more help.

Other errors

If you're seeing another type of error please reference this Financial Connections Error Troubleshooting Guide

Did this answer your question?