Tickets can help our team gather the information we need in order to troubleshoot errors or broken visualizations in your spreadsheet or with the Tiller Money Feeds sidebar.

If nothing is broken and you're looking to ask a “how-to” inquiry or would like some recommendations from our team, please start a separate conversation so we can keep any necessary troubleshooting details separate.

You also may find your questions is already answered in our Help Center.

Use the chat tool in the lower right corner of the Tiller Console at https://my.tillerhq.com to send us a message and choose "Something else"

When you complete the ticket form we'll ask for the following details. Some of these fields are required.

The name of the spreadsheet that has the issue if applicable. If not applicable (e.g. Hello, Money or Tiller Console issue) write N/A.

Spreadsheet platform (Google Sheets or Microsoft Excel) where the issue is occurring. or N/A if the issue is not occurring in a spreadsheet (e.g. Tiller Console or Hello Money).

Specific tab in your spreadsheet where the issue is occurring if applicable. (ex. Spending Trends sheet, Monthly Budget Sheet, Debt Payoff Planner) If not applicable, write N/A.

We only support the following sheets (tabs):

Transactions
Balance History

Accounts

Balances

Categories

Monthly Budget

Yearly Budget

Insights

Spending Trends

Debt Payoff Planner

If the tab is named otherwise, please reach out in the Tiller Community for support.

Please share details about the issue or error you are running into. The more detail you can provide in your issue summary the faster we'll be able to resolve the issue. Please be specific and clear. Letting us know what steps you took before seeing the error are most helpful.

You can review this guide for tips on sending us screenshots. Please include the full browser window in your screenshot (if the screenshot is cropped we may not be able to see what is causing this issue.)